PRIVACY POLICY & COOKIES

The type of personal information we collect

We currently collect and process the following information:

• Personal identifiers, contacts and characteristics (for example, name and contact details)

• Cookie and analytics data

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How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• Receiving quotes for gardening services

• Any other business enquiries

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We also receive personal information indirectly, from the following sources in the following scenarios:

• Cookie data via third parties such as Google and Wix

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We use the information that you have given us in order to:

• Provide quotes for services

• Respond to any other queries or enquiries

• Measure our website analytics using cookies

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We may provide your personal data to our suppliers and service providers who provide certain business services for us and act as “processors” of your personal data on our behalf. In addition, we may disclose your personal data if we are under a duty to disclose or share your personal data in order to comply with any legal obligation

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Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us on info@willowsgardencare.co.uk

(b) We have a legitimate interest.

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How long do we keep your data

We retain your personal data for no longer than is necessary for the purposes(s) for which it was provided. What this means in practice will vary between different types of data. When determining the relevant retention periods, we take into account factors including:

• legal obligation(s) under applicable law to retain data for a certain period of time;

• statute of limitations under applicable law;

• potential or actual disputes; and

• guidelines issued by relevant data protection authorities.

Otherwise, we securely erase your personal data from our systems when it is no longer needed.

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Your rights:

• Right of access – you can request a copy of any data we may hold about you.

• Right of rectification – you can ask us to correct data if it is inaccurate or incomplete.

• Right of erasure – you can ask us to delete your data.

• Right to restrict processing – you can ask us to limit the way we process your data.

• Right of portability – you have the right to receive your personal data in a simple, machine-readable format, and transfer that data to another organisation without hindrance.

• Right to object – you can to object to us processing your data in certain cases, for instance in direct marketing, or where we are relying on a legitimate interest to do so.

• Right to withdraw your consent – at any time you can withdraw your consent.

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Cookie Notice

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What are cookies?

Cookies are small pieces of code which a website creates on its users’ computers. These cookies are designed to allow the website to recognise its users on subsequent visits, or to authorise other certain websites to recognise these users for a particular purpose.

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Cookies are extremely common, and make your browsing experience much smoother and more relevant. For instance, they are used to remember your preferences on sites you visit often, and to help you navigate between pages. They also help ensure that the ads you see are more relevant to you. Some cookie data aims to detect browsing habits and approximate location to improve user experience. Information collected by cookies is now classed as personal data.

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How do we use cookies?

We collect cookies from our users for various reasons, including:

• Tracking website performance. For instance, checking page load speed, or the number of users from a particular country or city.

• Tracking ‘conversions’ from paid advertising. For instance, if you arrived at our site via a sponsored link (e.g. from Google) we will sometimes use a ‘conversion pixel’ (this is just a small piece of code) to measure whether you have completed a certain action, such as submitting a request for a quote.

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What cookies do we use on our site?

The cookies we use on our site are broadly grouped into the following categories:

• Essential – Some of the cookies on our site are essential for us to be able to provide you with a service you have requested. An example of this could be a cookie used to enable you to log into your account on our site or which allows communication between your browser and our site. 

• Analytics – We use analytics cookies to helps us understand how users engage with our site. An example is counting the number of different people coming to our site or using a particular feature, rather than the total number of times the site or feature is used. 

• Advertising – These are cookies used by third parties, such as Google, in order to tailor adverts and track 'conversions' on the site (for instance, requests for a quote).

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How do I opt out of cookies?

Most browsers accept cookies automatically, but you can change the settings of your browser to delete cookies or limit automatic acceptance. For more info on how to do this for your browser, follow the relevant link below:

Cookie settings in Internet Explorer
Cookie settings in Firefox
Cookie settings in Chrome
Cookie settings in Safari

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You can learn more on the Internet Advertising Bureau’s advice site, http://www.youronlinechoices.com/uk/your-ad-choices. Here you can find a list of all cookies currently on your device and how to opt out of them.

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